Whether you’re looking for residential or commercial roofing contractors, it’s important to be meticulous when checking the business’ qualifications and reputation. These things can give you an idea about the quality of service you can expect from them.
BBB (Better Business Bureau®) ratings are often considered one of the most reliable metrics that you can use to determine a contractor’s dependability. In this post, Larry Walty Roofing & Guttering Inc. enumerates the various factors that determine a company’s BBB rating.
Type of Business
BBB looks into the kind of business a company is conducting. It checks for any violations of laws and if the business is causing concerns among consumers.
If a business offers roof repair as part of their services, they should be able to offer proof of their competency in that type of job. In some states, roofers are required to obtain licenses or other form of certification ensuring that they are equipped to provide particular services.
Years in Business
BBB also considers the length of time that a company has been in business.
Complaint History With BBB
Complaints can also be a good indication of a business’ reliability. That said, BBB considers the number of complaints that have been filed against a company through the institution’s platform. It also checks if a business has responded to the complaints and if a resolution satisfactory to the consumer has been reached.
BBB looks into the truthfulness and accuracy of a contractor’s advertising claims. Also, ratings can be lowered if the BBB name or marks has been misused.
Businesses that are registered to BBB must abide by the organization’s rules, including those that have to do with mediation settlement and arbitration award. Contractors should participate in these; otherwise, their ratings could suffer.
Transparency is very important when conducting business. Contractors also have an obligation to provide their customers with complete and factual information on the services and products they offer.
Larry Walty Roofing & Guttering Inc. offers a selection of roofing services, ranging from residential roof replacement to commercial roof repair. With our team’s proven expertise and A-plus rating, you can rest assured that your project will be done in a timely and professional manner. Call us at (316) 733-2843 or fill out our contact form to request a free estimate. We serve homeowners in Wichita, KS, and the surrounding areas.